Shipping & Returns
Thank you for your interest in my art, and welcome again to my studio! This section gives you a little insight into the shipping and return related topics.
If you have further questions please contact me at: pumbhirri@gmail.com
- At the moment the products are available only in Canada and the US.
- As an independent artist, I can't cover customs or import fees for US orders. Please be aware that you may need to pay these fees upon delivery.
- I personally handle all orders and will email you as soon as your order is ready to ship. For artworks and puzzles in stock, this takes 2-4 business days. For pre-orders, the timeline varies.
- Original art pieces will be packed and mailed in 3-5 business days after the purchase finalization.
- Expect to wait 3-7 business days for your order to arrive in Canada and 7-10 business days in the US.
- Shipping prices will not include any additional duties and taxes that may be applicable.
- Puzzles will be sent through Canada Post Standard Shipping.
- A flat rate of $9.99 CAD is charged for all shipping orders
- You will be responsible for paying the shipping costs associated with returning your item under certain circumstances.
- Shipping costs are non-refundable.
- Orders that are located within a 5km radius of Trinity Bellwoods in Toronto, ON, are eligible for local delivery.
- Local delivery is free. Please show proof of purchase or confirmation email to receive the package.
- Orders are usually ready within 2-4 days.
- Orders can be picked up close to Lisgar Park. Please wait until you receive the confirmation email and a scheduled time is set.
- 24 cancellation for in stock puzzles.
- No cancellations or changes would be possible for pre-orders and made to order puzzles.
- In the event the package does not reach its destination and is returned to PumBhirri Studios, you will be held responsible for any return and original shipping charges. To prevent this from happening please keep an eye out for any delivery attempt notifications and use the 'TRACK MY ORDER' feature located on the Canada Post website.
- PumBhirri Studios is not responsible for lost or stolen packages. If your package shows "delivered" and you have not received it, please reach out to me at pumbhirri@gmail.com immediately so that I can file a claim with Canada Post.
Refunds
- If your order arrives damaged or if a puzzle is missing pieces or if you receive the wrong item, I have a 30-day return policy. Please request a return within 30 days after receiving your order.
- To be eligible for a return, your product must be in its original condition; all components unbruised, un-torn and unstained, and in their original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can email me at pumbhirri@gmail.com. If your return is acceptable, I’ll send you a return shipping label along with the instructions on how and where to send your package. Products sent back to me without first requesting a return will not be accepted.
- I will notify you once I’ve received & inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Made to order and any custom products cannot be returned.
- In case of commission of new work, I wouldn’t be able to return the advanced payment after I have bought all the materials or have started creating the artwork. Please get in touch if you have any questions or concerns about your specific case.
- Unfortunately, I cannot accept returns on sale items or gift cards.